Good Customer Service Brings In The Serious Business!!!1

Hey guys, it’s TheAndySan hurr with a question.

Before I get to the question, let me fill you in on the situation. Today when I was working, a man asked me, “Why didn’t you ask me if I found everything?” I replied, “Did you find everything today?” He said, “No I didn’t.” I then said “And that’s why I don’t ask. It’s because I don’t know where everything is and also to speed up the process of checking out.” That’s what I was trying to say. What he ended up hearing was, “And that’s why I don’t ask.” I wasn’t quite quick enough to explain myself so I ended up sounding like a Grade-A asshole. I know that in the event that I don’t know where something is, I could page a manager or try to contact someone in that department. However, it would exponentially slow down the checking-out time. You see, from being in customer service for so long, I know that the only thing the customers expect out of me is to bag their items as quickly and as neatly as possible so that they can get their items and leave ASAP. There’s other things besides that, but that is the gist of what customers want.

I try various techniques in order to speed up this process. Such techniques include cutting out certain phrases like “did you find everything today?”, properly bagging items, hand-scanning big things like pop and water, and just plain being fast. The reason I don’t use the phrase, “Did you find everything today?”, is because I don’t know where everything is, it would take up lots of time to find an item that most of the time the customer doesn’t think is essential and aggravating other customers, and if the customer couldn’t find something they would definitely give me an earful about it.

I could do an entire article on proper bagging technique, but for the sake of this article, I’ll just try to highlight some key points:

Point 1 – Don’t bag cans with jars. Putting them together could cause the cans to break the jars during transit from store to house.

Point 2 – Bag raw meats and poultry separately. I’m talking about the stuff you get from the meat & poultry aisle that’s not frozen like ground chuck, steak, uncooked chicken breasts, etc. When dealing with poultry especially, bag it separate from everything else except other raw poultry, provided they don’t make the bag too heavy.

Point 3 – Try to bag things lighter than usual when dealing with older people, injured people, and the handicapped. Don’t do things like put both the flour bag and the sugar bag in one bag. Also, try to put as much stuff into their cart for them as possible. This not only speeds things up, but gets you a lot of brownie points which could put you in good standing with other customers and management.

Point 4 – Bag bread and bread-like items like buns separately so them don’t get squished (lol, grammatics). This is kind of a ‘duh!’ thing, but you’d be surprised how many cashiers neglect this simple rule. There are other items that you can bag bread with like chips, clothes (except jeans since they’re heavy), napkins, paper rolls, and other soft & light items.

Point 5 – Try to bag like items. Even I mess up on this one sometimes, but I try my best to follow it. Bagging a universal remote with ice cream is no way to get through life, son. Which brings me to my last point:

Point 6 – Bag cold things with other cold things and bag hot things with other hot things. If you bag ice cream with rotisserie chicken, you are a fucktard. Period. End of sentence.

So my question to you guys is, “Am I in the right or should I ask people if they found everything?” Please leave me a comment to tell me what you think. Oh yeah, in an effort to combat spam and r-tards, I’ve decided to do first comments by approval so if you don’t see your comment right away, just give me a sec to see that you’re not spam or posting stupid shit like ‘fuckin’ gay’ or what have you. After that, you should be good to go (¬_¬)/¯

When I got home from work today, I found out that my external hard drive is on the fritz now. WTF mate? It makes this clicking sound after it turns on and when it’s supposed to be recognized by the computer. Oh God, I hope I didn’t lose anything!! I’m gonna take it to the computer guy tomorrow to see if he can fix it.

In other news, since we can’t find a bassist, Jon wants me to hop on bass while he sings. He argues that I don’t have the upfront attitude needed to be a frontman and that we can’t find a freakin’ bass player! I’m a little iffy on being bass since I’d have to buy a bass guitar and a bass amp since I have neither. As far as him being the singer, I dunno man, he’s really good at screaming and has that rough rock & metal voice. We’ll see I guess. We’ll see… My stepdad suggested that we both take turns singing different songs or even different parts of a song ala Man In The Box by Alice In Chains.

Well, I’m gonna try to watch some moAr Rosario+Vampire so I’ll see youz guyz later. ‘Night!

TheAndySan

P.S: It’s been 1,502 days since I had a website.